FAQ


Shampoo bars 🧼

Why should I use a shampoo bar?

  • Shampoo bars are plastic-free. 🌿
  • Shampoo bars are cruelty-free 🐰 and all-natural. 🌱
  • Shampoo bars are long-lasting. 🗓
  • Shampoo bars are easier on your wallet. 💰
  • Shampoo bars are travel-friendly. 🧳

Shampoo bars are still shampoo, but they are the sustainable choice and a purchase you can feel good about. And, if you need just one more benefit, you’ll also look fantastic as a result! 💁🏻‍♂️

To learn more about the benefits of shampoo bars click here.

Is a shampoo bar the same as hair soap?

Nope. Hair soap and shampoo bars are chemically very different. 🙅🏻‍♀️

Hair soap is made with sodium hydroxide and other saponified oils. It is a product that can be used as a shampoo, but would require an additional acid rinse to remove oil residue and tackiness (not the most efficient use of anyone's time tbh). Hair soap is basically soap that you can use on both your hair and body. 🛀🏻

A shampoo bar contains the same ingredients as a bottle of shampoo, minus the water and the plastic bottle. Our ingredients are high quality and non-toxic for you and for the planet. Plus, shampoo bar formulas are designed to clean and moisturize hair without leaving any residue—no acid rinse necessary! This is our Alpaca guarantee! 👨🏻‍⚖️

To learn more about shampoo bars click here.

Where are Yas Alpaca bars produced?

Our bars are produced in Italy 🇮🇹 under the close supervision of our Alpacas. 👩‍🔬

How do I use your shampoo bar?

Yas Alpaca bars foam up really quickly! 🛁 Simply rub the bar between your hands until it's foamy, apply foam directly to the hair and scalp, and rinse thoroughly.

How do I store a shampoo bar?

Keeping it dry and away from water is key! 💁🏻‍♂️ Ideally, you should keep your bar in a self-draining soap tray or shampoo bar storage container. Do not store your bar in an airtight soap holder because a shampoo bar needs air circulation to keep its shape. Check out Yas Alpaca-approved storage in our Shop.

How long does a bar last?

This one is tough. It depends on the length and thickness of your hair and how often you wash it. A typical Yas Alpaca shampoo bar 🦙 lasts as long as a 300ml bottle of regular liquid shampoo.

What if I don't like my Yas Alpaca shampoo bar?

Our Alpaca chemists will be disappointed, but we want you to be happy. If you return the unused portion of your bar, we will give you a full refund.💰 To learn more, just send us a note on our Contact page.

Our products are always...

  • Plastic-free because plastic sucks! 🌿
  • Silicones, parabens, and SLS/SLES free 🧪
  • 100% vegan 🅥 & cruelty-free 🐰
  • Sustainability focused 🌍
  • Made in Italy 🇮🇹

Ingredients 🔎

Are Yas Alpaca shampoo bars suitable for my hair type?

Yas Alpaca bars are suitable for all hair types! From straight to coily, from short to long, we got you, boo. 😘 Wash away and enjoy your luscious Alpaca mane. 🦙

Are Yas Alpaca shampoo bars color-safe?

Yaaas, our bars are 100% safe for colored and chemically-treated hair. 💁🏻‍♀️

Are Yas Alpaca products vegan?

100% vegan. As a team of climate and animal conscious Alpaca activists, we would never dream of using animal products. 🅥

What do "clean ingredients" really mean?

We can’t speak for other products or brands, but our promise to you is transparency and a commitment to use only natural and non-toxic ingredients. 🙅🏻‍♀️ That way, every time you reach for a bar of our shampoo, you can focus on its great smell and cleaning power and not on the potential harm to you or the environment. Great hair without great risk. Oh YAS, Alpaca. 🦙

To learn more about the ingredients of Yas Alpaca shampoo bars click here.

Do you test on animals?

❌ Nope. An Alpaca would never! 🐰

Do Yas Alpaca bars contain SLS/SLES, phthalates, parabens, or silicones?

❌ Nope. Yas Alpaca is committed to being safe for your body 💆‍♀️💆🏾‍♂️ and for the environment. 🏞

Do you use preservatives?

We have to use preservatives because we don't want you to have a moldy (and gross) bar on your hands. We guarantee that our preservatives are natural and safe for you and the planet. 💧

To learn more about the ingredients of Yas Alpaca shampoo bars click here.

What are the fragrances like?

We use a blend of essential oils and other substances of natural origin so your shampoo and hair smell heavenly without toxic chemicals. 🧪

Learn more about the ingredients of Yas Alpaca shampoo bars.


Sustainability 🌍

Why is it more sustainable to use shampoo bars?

  • Recyclable and biodegradable packaging ♻️✅
  • Reef safe ingredients 🐠
  • Smaller carbon footprint due to waterless formula 💁🏻‍♂️

Does Yas Alpaca use plastic?

❌ Nope. No plastics are welcome in our products or packaging practices. 🧐 You will find that our shampoos are wrapped in a clear film made from cellulose (NOT PLASTIC); it is completely biodegradable.

What does Yas Alpaca use for packaging?

Yaaas! Our packaging is made out of Kraft paper and our wrapping film is made from cellulose, which is 100% biodegradable. Kraft paper degrades naturally within a few weeks, decomposing just like leaves that fall off a tree. It can also be recycled for use in new packaging. ♻️✅


Shipping 🛸

Where do you ship?

We ship worldwide from our warehouse in Berlin, Germany. 🌍

How much is shipping?

Our shipping rates are €2.70 within Germany and €3.50 across the EU.

How do you package your products?

We use recyclable and biodegradable packaging including cardboard boxes, paper tape, and paper filler. ♻️✅

When can I expect my order?

It may take five to seven working days to arrive depending on the destination country. 🗓

  • Note: Due to COVID-19, delivery times may be delayed.

Will I have to pay taxes and duties?

❌ Nope. Not within the EU.

Can I cancel my order?

Yes, you can. Send us a note on our Contact page and we will sort it out. 💌

What is your return policy?

Our Alpaca chemists 👩🏻‍🔬 will be disappointed, but we want you to be happy. If you return the unused portion of your bar, we will give you a full refund. To learn more, send us a note on our Contact page.

I'm having problems tracking my order.

Send us a note on our Contact page and we will help you sort this out. 💌


Contact 📞

How can I contact Yas Alpaca?

Send us a note on our Contact page and we will respond as soon as possible. 💌